For a successful small business working continuously to improve their product, avoiding disruptions to their workflow is critical to maintaining their momentum. This is exactly why Corey Coogan, President and Co-Founder of Logistically, Inc., engaged Zeytech to help maintain their momentum when unexpected requests arose.
Good Problems to Have?
What do you do when you’re successful enough that your staff’s schedule is full, but more work keeps coming in? If you refuse or delay the requests, you could lose good customers. If you accept all of the requests, it could completely derail your company’s momentum and slow down planned improvements. Something’s got to give; or does it?
Easing the Squeeze
Sometimes in business you get caught between a rock and a hard place when having too much to do and not enough resources to get them done. Hiring someone may not always make sense if the work load is short term. This is exactly what happened when Logistically received several customization requests from their customers that they just didn’t have the time to handle themselves. So, they turned to Zeytech to augment their team and maintain their own momentum. Our ability to step in and quickly learn their technology stack, core business functions, and start making the changes they needed solved the issue of being able to keep up without taking on long term added expense. By being available to ramp up when they need us and ease off when they don’t, we provide a flexible solution that saves money and time in the long run.
Why does Zeytech’s approach actually work?
David Zey, founder and president of Zeytech, summarizes the answer this way: “Zeytech is dedicated to empowering our customers, which is central to why our approach is effective. We begin by treating each customer with respect, seeing them as human beings first. Our response to their needs is swift – not necessarily in solving issues immediately but in ensuring they know we are aware and actively preparing a solution. While our solutions are well crafted, often, the best solution isn’t a quick fix but involves guiding the business owner through the necessary decisions, helping them understand the pros and cons of their choices. While we typically have a recommended course of action based on our deep understanding of our customers’ needs, we respect their autonomy. Our process, therefore, is not just timely but also patient and empathetic, balancing professional expertise with personal touch.”
At Zeytech, we pride ourselves on being more than just developers. With decades of experience and dozens of customers served, we can step in and guide our customers on their journey whenever needed. It’s about solving business problems, whatever they may be, not just about writing code.
Let’s Make It True for You
Hearing about others’ stories like Logistically’s is relatable and helps share what impact Zeytech had on their businesses. But you won’t have that same first-hand knowledge or experience for yourself without reaching out to Zeytech. Schedule some time to talk with a Zeytech team member to experience the difference yourself.